Shipping policy
Dispatch
Orders placed by 14:00 (Bucharest time), Monday to Friday, are dispatched the same day. Orders placed after 14:00, at weekends or on Romanian public holidays are dispatched the next business day. You will receive an email with your tracking number as soon as your order ships. Tracking can take a few hours to become active.
Delivery times and costs
| Destination | Service | Delivery time | Cost | Free shipping |
|---|---|---|---|---|
| Romania | Standard | 1-2 business days | €5 | Orders over €120 |
| EU and rest of Europe | FedEx Tracked Standard | 3-4 business days | €10 | Orders over €120 |
| EU and rest of Europe | FedEx Express | 1-2 business days | €20 | - |
| United Kingdom and Switzerland | FedEx Tracked Standard | 3-4 business days | €13 | Orders over €120 |
| United Kingdom and Switzerland | FedEx Express | 1-2 business days | €20 | - |
Delivery times are counted from dispatch. They are estimates, and the date shown in your cart and at checkout is our best estimate for your address. If you shop in another currency, these amounts are converted at checkout.
Where we ship
We ship to all 27 EU countries, the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Monaco, Andorra, San Marino, Vatican City, Gibraltar, Guernsey, Jersey, the Isle of Man, the Faroe Islands, Svalbard and Jan Mayen, Albania, Bosnia and Herzegovina, Kosovo, Moldova, Montenegro, North Macedonia, Serbia and Ukraine.
Duties and taxes
- EU: Prices include VAT. There is nothing more to pay on delivery.
- United Kingdom: Prices include UK VAT. On orders over £135, UK import duty is calculated and added at checkout, so there is nothing to pay on delivery.
- Switzerland and other countries outside the EU: Prices do not include local import VAT, duties or customs fees. These are charged by the carrier on delivery and paid by the customer. If you refuse to pay them, the parcel is returned to us and we refund the items, minus the original shipping cost and any return charges.
Address
Please check your address at checkout. If a parcel is returned to us because the address was incomplete or wrong, we'll contact you to arrange delivery again, and the extra shipping cost is yours.
Lost or damaged parcels
The parcel is our responsibility until it is delivered to you. If it arrives damaged or doesn't arrive, email contact@shopveloro.com with your order number and we'll replace it or refund you.
Returns
You have 14 days from delivery to return an item. See our Refund policy.
Contact
FAST SHIPPING
Fast and tracked shipping to your doorstep.