Refund policy

Returns

You have 14 days from the day you receive your order to request a return.

Please return items unworn, with tags attached and in their original packaging. If an item has been worn or damaged, we may reduce the refund by the loss in value.

To start a return, submit a request through our returns portal at account.shopveloro.com, or email contact@shopveloro.com. Please wait for your return confirmation before sending anything, as it contains the address to send it to.

Send your return with a tracked service and email us the tracking number. The cost of sending items back is yours. If you are returning from outside the EU, please mark the parcel and any paperwork "Returned Goods" to avoid customs charges.

Refunds

Once we receive and check your return, we refund the items and the standard delivery cost you paid (if you chose Express, we refund the price of Standard delivery). Refunds go back to your original payment method, usually within 3-4 business days of the items reaching us, and always within 14 days of your return request. Your bank may take a few more days to show it.

Faulty, damaged or wrong items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email contact@shopveloro.com with your order number and a photo. All our products have a 2-year legal guarantee of conformity, and we pay the return costs for faulty items.

Exchanges

The fastest way to get a different size or colour is to return the item you have and place a new order.

Questions

Email contact@shopveloro.com.