Refund policy

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, submit your request through our returns portal at https://account.shopveloro.com. Returns must be approved before sending any item back items sent without prior approval will not be accepted.

Once your return is approved, please arrange shipping back to us at the adress provided in the return confirmation. Your return must be sent using a tracked shipping service, and once dispatched, please share the tracking number with us at contact@shopveloro.com. When sending your parcel, please ensure it is clearly labelled as "Returned Goods" on the outside of the package and on any accompanying paperwork this helps avoid any customs delays or additional charges. 

For any return questions, contact us at contact@shopveloro.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 3–4 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since your return was approved, please contact us at contact@shopveloro.com.